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Volunteer Call Handler

REF: 660e8e3a66c9f

We are seeking empathetic and resilient Volunteer Call Handlers to join our friendly team in Stockport. Volunteer Call Handlers answer calls to NAPAC’s primary survivor support service – the telephone support line. Volunteers will receive a 5-week training course (4×3 hour sessions plus a shadowing week) Volunteer recruitment is ongoing with courses running every couple of months. Here you will receive specialist trauma-informed training and be fully equipped with the skills you need to feel confident in supporting survivors. Volunteers are also invited to attend our twice yearly training days where we host guest speakers from other relevant organisations. Please get in touch via email if you are interested. Alternatively, visit the ‘jobs’ page on our website.


We require a minimum of 12 months of commitment to the role.


Flexible, Weekdays




Travel expenses will be reimbursed, up to £12.

Closing date for applications:

01 April 2025

Who to contact:

Richelle Scott


Organisation description:

NAPAC (the National Association for People Abused in Childhood) offers emotional support to adult survivors of all types of childhood abuse, including physical, sexual, emotional abuse or neglect. We do this by offering empathy, validation, normalisation, understanding and care. We can also offer information for those who have questions about the impact of abuse, common coping mechanisms, and the different ways in which healing and recovery can be achieved over time. Many adults with a history of childhood abuse continue to suffer – from post-traumatic stress disorder, eating disorders, depression, and other issues. It doesn’t have to be this way – this is the chance for you to change someone’s life for the better.

Organisation type:

Registered Charity

Company location:

Regent House Heaton Lane , SK4 SK4

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